Customer Service Support Officer

Devon & Cornwall OPCC
D&C Office of the PCC
Andy Hocking House, Exeter
A Static-Worker has little or no opportunity to work remotely as they need to carry out their work at a specific force premises, this could be for a number of reasons including the location of equipment. 
Grade 3
Tier 1 - 4: Internal and External
£20,535 - £21,399

The above salary is based on a full time (37 hour) salary. If you are successful in a part time role this will be pro-rata'd to reflect your working hours.

Please note: Exceptions to starting salary may apply if you are an existing Police Staff employee substantively posted to a role at the same grade.

Customer Services Specialist Level 3

For additional information on allowances please see our "allowances" page

10 October 2022

We have an exciting opportunity for a Customer Service Support Officer to join the Office of the Police and Crime Commissioner, working with a small and dynamic Communications and Customer Service team to deliver a high-quality customer experience to everyone who contacts us.

The Office of the Police and Crime Commissioner (OPCC) is a non-political, impartial organisation that supports the Commissioner to undertake her role to be the voice of the people in policing, and to hold the Chief Constable to account for how he/she discharges their functions. The Strategy, Police and Performance Team are key to enabling the Office to deliver its strategic aim of ensuring the efficient and effective policing of Devon, Cornwall and the Isles of Scilly.

The new Customer Service Support Officer will be the first point of contact when people want to get in touch with the OPCC, including by phone, email, letter or social media, as well as visitors to the office. The role will include providing information, advice and guidance to customers on a day to day basis and working with others in the office to ensure that the customer gets the right advice and most up to date information. The role will also involve accurately recording logs of contacts and understanding and analysing trends of enquires to inform office processes and policy decision making.

We are looking for a candidate with an interest in customer service and policing, who wants to work in an organisation that makes a real difference for the people of Devon, Cornwall and the Isles of Scilly. You will need to be a confident communicator, who enjoys working with people. Working in a fast-paced high-pressure environment, we are looking for someone with a positive attitude, who is quick to learn and able to flex and adapt to new situations.

Experience of working in a customer facing environment is welcomed, but training and support will be provided for the right candidate.

This role can be considered for an Apprenticeship (Customer Services Specialist level 3 Qualification) including 1 day a week attending college for study.

Please see role profile for more information.

If you are interested in applying and would like to find out more, please contact Natalie Martin Customer Services Officer via email –

30/09/2022, 12:00

Under the Local Government and Housing Act 1989 this post is politically restricted.  A politically restricted post prevents an individual from having any active political role either in or outside the workplace and will automatically be disqualified from standing for or holding elected office.   They are also restricted from canvassing on behalf of a political party or a person who is or seeks to be a candidate, and speaking to the public at large or publishing any written or artistic work that could give the impression that they are advocating support for a political party. For more information, please visit our website or see Alliance PSD20 Working Practice via SharePoint.
For Further Information, Please Contact:
Natalie MARTIN
Customer Services Officer
01392 225555

How to apply: To apply for this role please click the 'apply' button below, you will then be taken to a registration page. Please complete this registration form to create an account, once created you will be taken to the application. 

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