Customer Service Support Officer
The above salary is based on a full time (37 hour) salary. If you are successful in a part time role this will be pro-rata'd to reflect your working hours.
Please note: Exceptions to starting salary may apply if you are an existing Police Staff employee substantively posted to a role at the same grade.
For additional information on allowances please see our "allowances" page
We have an exciting opportunity for a Customer Service Support Officer to join the Office of the Police and Crime Commissioner, working with a small and dynamic Communications and Customer Service team to deliver a high-quality customer experience to everyone who contacts us.
The Office of the Police and Crime Commissioner (OPCC) is a non-political, impartial organisation that supports the Commissioner to undertake her role to be the voice of the people in policing, and to hold the Chief Constable to account for how he/she discharges their functions. The Strategy, Police and Performance Team are key to enabling the Office to deliver its strategic aim of ensuring the efficient and effective policing of Devon, Cornwall and the Isles of Scilly.
The new Customer Service Support Officer will be the first point of contact when people want to get in touch with the OPCC, including by phone, email, letter or social media, as well as visitors to the office. The role will include providing information, advice and guidance to customers on a day to day basis and working with others in the office to ensure that the customer gets the right advice and most up to date information. The role will also involve accurately recording logs of contacts and understanding and analysing trends of enquires to inform office processes and policy decision making.
We are looking for a candidate with an interest in customer service and policing, who wants to work in an organisation that makes a real difference for the people of Devon, Cornwall and the Isles of Scilly. You will need to be a confident communicator, who enjoys working with people. Working in a fast-paced high-pressure environment, we are looking for someone with a positive attitude, who is quick to learn and able to flex and adapt to new situations.
Experience of working in a customer facing environment is welcomed, but training and support will be provided for the right candidate.
This role can be considered for an Apprenticeship (Customer Services Specialist level 3 Qualification) including 1 day a week attending college for study.
Please see role profile for more information.
If you are interested in applying and would like to find out more, please contact Natalie Martin Customer Services Officer via email –firstname.lastname@example.org
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