Non-Emergency Contact Officer

Dorset
Permanent
Dorset Contact Management
Police Headquarters, Winfrith, Dorset
Other
Internal and External Recruitment
Base salary = £19,452 rising to £20,706 per annum, total salary including shift allowance = £22,175 rising to £23,604 per annum

The above salary is based on a full time (37 hour) salary. If you are successful in a part time role this will be pro-rata'd to reflect your working hours.

Please note: Exceptions to starting salary may apply if you are an existing Police Staff employee substantively posted to a role at the same grade.

No
Shift Allowance, Weekend Working payment
14%

For additional information on allowances please see our "allowances" page

Full Time
37
We welcome applications from individuals wishing to work on a part-time basis and are willing to consider flexible working patterns subject to business need.
2 years
20 January 2021

Acting as the first point of contact to members of the public as one of our non Emergency Contact Officer (101), you will be responsible for receiving non-emergency calls, emails and online contact. Your role will be ensuring the most appropriate help and support is established, ensuring you handle every contact with empathy, and understanding and providing a high level of customer service to member of the public.

 

The focus of the Force Command Centre is on making every contact count by ‘getting it right first time’ and ensuring an efficient and effective customer journey as well as seeking to address the maximum number of service calls at the first point of contact within a 24 hour capability.

12/01/2021, 00:00

For Further Information, Please Contact:
Tony Philbrick
Operations Manager - Resources
01202 223794
alliance-policestaffrecruitment@dorset.pnn.police.uk

How to apply: To apply for this role please click the 'apply' button below, you will then be taken to a registration page. Please complete this registration form to create an account, once created you will be taken to the application. 

Already have an account? If you have previously created an account please click 'login' at the bottom of the page next to the 'submit registration' button. Once logged in, you will be taken to the application. 

This opportunity is closed to applications.