Counter Services Officer

Dorset
Permanent
Dorset Contact Management
Blandford Police Station (GD)
Static-Worker
A Static-Worker has little or no opportunity to work remotely as they need to carry out their work at a specific force premises, this could be for a number of reasons including the location of equipment. 
This role will require the post holder to travel to alternative locations on an ad hoc basis to undertake the role, travel expenses will be reimbursed in accordance with force policy.
Scale C/BAR/D
Internal and External Recruitment
Starts at £23,121 rising by yearly increments to a maximum of £27,351 per annum

The above salary is based on a full time (37 hour) salary. If you are successful in a part time role this will be pro-rata'd to reflect your working hours.

Please note: Exceptions to starting salary may apply if you are an existing Police Staff employee substantively posted to a role at the same grade.

Yes
Weekend Working payment
Working Pattern.PNG – 35KB
Converted File Working Pattern.pdf – 32KB

For additional information on allowances please see our "allowances" page

Full Time
37
We welcome applications from individuals wishing to work on a part-time basis and are willing to consider flexible working patterns subject to business need.
2 years
18.10.2021 JD Counter Services Officer.doc – 163KB
Converted File 18.10.2021 JD Counter Services Officer.pdf – 115KB
31 October 2022

To represent Dorset Police as a focal point of contact, receiving personal and telephone enquiries and processing, finalising or redirecting those enquiries.

MAIN RESPONSIBILITIES

Provide the first point of contact for members of the public calling at the Police Station.

Respond to all incoming telephone enquiries, including messages left on the mailbox system.

Interrogation of the Force Management Information System, including NICHE / STORM, Property Systems and the Police National Computer (PNC).

Receive, send and return Lost, Found and evidential or seized property.

Record reported crimes and road traffic collisions by entering details onto the NICHE / STORM recording systems.

Examination of driving documents, completion of HORT 2 statements, paperwork in relation to seized vehicles under Section 165 and Prohibition Orders.

Acting as the front line of policing and being responsible for receiving non-emergency calls, emails and online contact from members of the public. Your role will be ensuring the most appropriate help and support is established, ensuring you handle every call with empathy, whilst remaining calm when dealing with potentially sensitive and upsetting calls.

Terms and conditions:

  • The successful candidate would be required to travel to either Bournemouth Contact Centre (Bournemouth Police Station) or the Force Command Centre (Winfrith) for their initial classroom training and contact officer mentoring period. Travelling time to Winfrith or Bournemouth will be paid and a pool vehicle will be provided (or mileage claimed)
  • Working Hours - The successful candidate will be working the following days: Tuesday - Saturday, 0900-1700hrs including 36 min meal break. Please be advised that during your initial training period you will be required to work Monday - Friday after which you will work the set working pattern of Tuesday - Saturday as shown above.

Please see attached Job Role for further details.

14/10/2022, 12:00

For Further Information, Please Contact:
Joseph Deeprose
Non-Emergency Manager
TEAMS
Joseph.Deeprose@Dorset.pnn.police.uk

How to apply: To apply for this role please click the 'apply' button below, you will then be taken to a registration page. Please complete this registration form to create an account, once created you will be taken to the application. 

Already have an account? If you have previously created an account please click 'login' at the bottom of the page next to the 'submit registration' button. Once logged in, you will be taken to the application. 

This opportunity is closed to applications.