OPCC Contact Officer
The above salary is based on a full time (37 hour) salary. If you are successful in a part time role this will be pro-rata'd to reflect your working hours.
Please note: Exceptions to starting salary may apply if you are an existing Police Staff employee substantively posted to a role at the same grade.
For additional information on allowances please see our "allowances" page
The role provides a first point of contact for all incoming correspondence and callers into the office. Manages the PCC inbox on a daily basis ensuring all contact is actioned appropriately, providing a high quality of service to callers / contact made with the office. Through close monitoring ensure correspondence handling performance targets are met. Undertake the initial assessment of correspondence, identifying complaints / enquiries, whether it is outside the remit of the PCC, prepare and send responses whilst liaising closely with the Staff Office.
Seeking relevant information from stakeholders, members of the OPCC, Dorset Police where necessary to respond to the correspondence. Quality assuring response to correspondence prior to signature of the Police and Crime Commissioner and/or Chief Executive and OPCC managers
23/01/2023, 12:00
How to apply: To apply for this role please click the 'apply' button below, you will then be taken to a registration page. Please complete this registration form to create an account, once created you will be taken to the application.
Already have an account? If you have previously created an account please click 'login' at the bottom of the page next to the 'submit registration' button. Once logged in, you will be taken to the application.
This opportunity is closed to applications.