Police Enquiry Officer

Devon & Cornwall
D&C Contact and Resolution Command
A Static-Worker has little or no opportunity to work remotely as they need to carry out their work at a specific force premises, this could be for a number of reasons including the location of equipment. 
Grade 4
Internal and External Recruitment
Starts at £24,921 rising by yearly increments to a maximum of £27,351 per annum

The above salary is based on a full time (37 hour) salary. If you are successful in a part time role this will be pro-rata'd to reflect your working hours.

Please note: Exceptions to starting salary may apply if you are an existing Police Staff employee substantively posted to a role at the same grade.

Weekend Working payment

For additional information on allowances please see our "allowances" page

Part Time
We welcome applications from individuals wishing to work on a part-time basis and are willing to consider flexible working patterns subject to business need.
18 March 2024

Would you like to support your community with contacting the Police? Do you want to support victims and enable crimes to be reported? If so, apply to be one of many new Police Enquiry Officers across Devon and Cornwall we are recruiting.

The role includes:

  • being the first point of contact for reported crimes and incidents of a policing nature coming to the front offices and via 101 and other non-urgent means,
  • providing an initial response to a wide range of enquiries from the public and other agencies, which may include offering advice, information and guidance on legislation, policing responsibilities, and police complaints and, where appropriate and necessary, ‘signposting’ to partner agencies,
  • receiving and recording information appropriately and accurately,
  • dealing supportively and reassuringly with witnesses, victims, and the general public escalating to other police resources where appropriate.

The Police Enquiry Office will be open from Monday to Saturday.  

What benefits you get if you join us

  • A completive salary with yearly increments. 
  • Plus, Weekend Working Allowance.
  • 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays, pro rata for part time workers.
  • Sick pay allowance, variable in accordance with length of service.
  • Local government pension scheme.
  • Supportive training and mentoring, including with IT and systems.
  • Access to the Blue Light Card Scheme for discounts and services.
  • Access to Group insurance scheme (via salary sacrifice scheme).
  • Support networks, free Employees Assistance Programme, including for immediate family, and Occupational Health and wellbeing services.
  • Continuing Professional Development.
  • Making a difference within your community.

What we are looking for from applicants

  • Proven customer focus approach.
  • Excellent communication skills, including experience of dealing with conflict.
  • Ability to work under challenging and difficult circumstances.
  • Effective team working skills.
  • Knowledge of Microsoft Outlook and Word with the ability to use multiple bespoke IT systems (or similar). 
  • Full driving licence, unless prevented by reason of disability. 

Initial training

For the first few weeks, there will the requirement for successful candidates to: 

  • Attend an initial induction course, which will likely be a full two weeks (37 hours each week) plus additional courses thereafter as required.
  • You will be able to claim overtime for these additional hours for training purposes. 

Please be aware that there may also be a need for the days, hours and locations to be adjusted to accommodate training during this initial period; as such, a degree of flexibility is required.

Further Information about the role is available from the attached role profile. If there is any specific information that is not covered which you need advice on, please contact the hiring line managers: PEOsupervisors@devonandcornwall.pnn.police.uk 

Please remember once you have submitted your application form it may be shortlisted before the closing date.

07/03/2024, 12:00

For Further Information, Please Contact:
Geraldine GILLIES
Police Enquiry Officer Supervisor

How to apply: To apply for this role please click the 'apply' button below, you will then be taken to a registration page. Please complete this registration form to create an account, once created you will be taken to the application. 

Already have an account? If you have previously created an account please click 'login' at the bottom of the page next to the 'submit registration' button. Once logged in, you will be taken to the application. 

This opportunity is closed to applications.