Police Enquiry Officer
The above salary is based on a full time (37 hour) salary. If you are successful in a part time role this will be pro-rata'd to reflect your working hours.
Please note: Exceptions to starting salary may apply if you are an existing Police Staff employee substantively posted to a role at the same grade.
For additional information on allowances please see our "allowances" page
The principal responsibility of the role is to provide a professional, effective frontline service to all who attend our police enquiry offices and appropriate contacts via 101 and other non-urgent means. Resolving enquiries at the first point of contact wherever possible and promoting reassurance, confidence and trust in our service at all times.
Be the first point of contact for reported crimes and incidents of a policing nature coming to the front offices.
Provide an initial response to a wide range of enquiries from the public and other agencies, which may include offering advice, information and guidance on legislation, civil remedies, disputes and police complaints.
Ensuring compliance with Force policy and procedures. Where appropriate and necessary, ‘signpost’ the customer to partner agencies.
Receive and record information appropriately and accurately in line with force working practices and policies, including entry on to the correct force system(s).
Ensuring the correct processes are followed to inform the appropriate persons/departments or agencies as required.
Deal supportively and reassuringly with witnesses, victims, and the general public escalating to other police resource where appropriate.
Ensure compliance with the "Victims Code of Practice".
Please note this post has alternating shifts of 12 hrs week one and 21.25 hrs week two (averaging 16.63 hrs).
Please see role profile for further information.
For further information about the role and recruitment process, please contact the hiring line manager, preferably by email.
18/10/2021, 23:55
How to apply: To apply for this role please click the 'apply' button below, you will then be taken to a registration page. Please complete this registration form to create an account, once created you will be taken to the application.
Already have an account? If you have previously created an account please click 'login' at the bottom of the page next to the 'submit registration' button. Once logged in, you will be taken to the application.
This opportunity is closed to applications.
