Police Enquiry Officer (Front Counter Team)

Starting salary for the part-time role will be £13,053 rising to £14,326 per annum with yearly increments. 

Interviews will be held in late December or early January 2026

No annual leave will be approved due to the essential training required for the role - dates when no leave will be approved to be advised when appointment is confirmed.

Your training will take place at Police Headquarters, Middlemoor, Exeter. So you must be willing and able to travel to Exeter for the duration of the course, regardless of your base station.

Would you like to support your community with contacting the Police? Do you want to support victims and enable crimes to be reported? If so, apply to be one of many new Police Enquiry Officers across Devon and Cornwall we are recruiting.

The role includes:

• being the first point of contact for reported crimes and incidents of a policing nature coming to the front offices and via 101 and other non-urgent means,
• providing an initial response to a wide range of enquiries from the public and other agencies, which may include offering advice, information and guidance on legislation, policing responsibilities, and police complaints and, where appropriate and necessary, ‘signposting’ to partner agencies,
• receiving and recording information appropriately and accurately,
• dealing supportively and reassuringly with witnesses, victims, and the general public escalating to other police resources where appropriate.

The Police Enquiry Office will be open from Monday to Saturday.  

What benefits you get if you join us

• A completive salary with yearly increments. 
• Plus Weekend Working Allowance.
• 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays, pro rata for part time workers.
• Sick pay allowance, variable in accordance with length of service.
• Local government pension scheme.
• Supportive training and mentoring, including with IT and systems.
• Access to the Blue Light Card Scheme for discounts and services.
• Access to Group insurance scheme (via salary sacrifice scheme).
• Support networks, free Employees Assistance Programme, including for immediate family, and Occupational Health and wellbeing services.
• Continuing Professional Development.
• Making a difference within your community.

What we are looking for from applicants

• Proven customer focus approach.
• Excellent communication skills, including experience of dealing with conflict.
• Ability to work under challenging and difficult circumstances.
• Effective team working skills.
• Knowledge of Microsoft Outlook and Word with the ability to use multiple bespoke IT systems (or similar). 
• Full driving licence, unless prevented by reason of disability. 

Initial training

There will the requirement for successful candidates to: 

• Attend an initial induction course, which will be a full three weeks (37 hours each week) plus additional courses thereafter as required.
• You will be required to travel to other Stations, regardless of your base station, for further training.
• You will be able to claim overtime for these additional hours for training purposes. 

Please be aware that there may also be a need for the days, hours and locations to be adjusted to accommodate training during this initial period; as such, a degree of flexibility is required.

Tenure

This role is subject to a minimum two year tenure period. This means that due to the essential training required for the role of Police Enquiry Officer successful candidates will be unable to apply for any internal vacancies for a period of two years from the commencement of their appointment.

Further Information about the role is available from the attached role profile. If there is any specific information that is not covered which you need advice on, please contact the hiring line managers: PEOsupervisors@devonandcornwall.pnn.police.uk 

Please remember once you have submitted your application form it may be shortlisted before the closing date.