OPCC Contact Officer

Dorset OPCC
Permanent
Dorset Office of the PCC
Police Headquarters, Winfrith, Dorset
Hybrid Worker
A Hybrid Worker is an employee whose role can be performed remotely from a variety of alternative locations including force premises, partner organisation premises or a member of staff's home. 
This role will require the post holder to travel to alternative locations on an ad hoc basis to undertake the role, travel expenses will be reimbursed in accordance with force policy.
Scale E
Internal and External Recruitment
Starts at £25,758 rising by yearly increments to a maximum of £29,433 per annum

The above salary is based on a full time (37 hour) salary. If you are successful in a part time role this will be pro-rata'd to reflect your working hours.

Please note: Exceptions to starting salary may apply if you are an existing Police Staff employee substantively posted to a role at the same grade.

Yes

For additional information on allowances please see our "allowances" page

37
We welcome applications from individuals wishing to work on a part-time basis and are willing to consider flexible working patterns subject to business need.
JD Contact Officer 2022 - Reviewed December 2022.doc – 292KB
Converted File JD Contact Officer 2022 - Reviewed December 2022.pdf – 126KB
15 February 2023

The role provides a first point of contact for all incoming correspondence and callers into the office.  Manages the PCC inbox on a daily basis ensuring all contact is actioned appropriately, providing a high quality of service to callers / contact made with the office. Through close monitoring ensure correspondence handling performance targets are met.  Undertake the initial assessment of correspondence, identifying complaints / enquiries, whether it is outside the remit of the PCC, prepare and send responses whilst liaising closely with the Staff Office.

Seeking relevant information from stakeholders, members of the OPCC, Dorset Police where necessary to respond to the correspondence. Quality assuring response to correspondence prior to signature of the Police and Crime Commissioner and/or Chief Executive and OPCC managers

23/01/2023, 12:00

Under the Local Government and Housing Act 1989 this post is politically restricted.  A politically restricted post prevents an individual from having any active political role either in or outside the workplace and will automatically be disqualified from standing for or holding elected office.   They are also restricted from canvassing on behalf of a political party or a person who is or seeks to be a candidate, and speaking to the public at large or publishing any written or artistic work that could give the impression that they are advocating support for a political party. For more information, please visit our website or see Alliance PSD20 Working Practice via SharePoint.
For Further Information, Please Contact:
Yvonne Fenwick
Governance and Contact Manager
01202229090
yvonne.fenwick@dorset.pnn.police.uk

How to apply: To apply for this role please click the 'apply' button below, you will then be taken to a registration page. Please complete this registration form to create an account, once created you will be taken to the application. 

Already have an account? If you have previously created an account please click 'login' at the bottom of the page next to the 'submit registration' button. Once logged in, you will be taken to the application. 

This opportunity is closed to applications.