Dorset Contact Management - Dispatch & Contact Officer

Earn up to £32,923 per annum.  The commencing salary is Scale D £26,334 to £28,902 per annum inclusive of 14% shift pay PLUS the potential to earn up to £2500 in weekend allowance (which is claimable).

When proficient (this is subject to pass/fail assessments after completion of 999 and dispatch training) you will move to the full shift pattern and receive Scale D £27,720 to £30,423 per annum inclusive of 20% shift pay PLUS the potential to earn up to £2500 in weekend allowance (which is claimable).

A unique job for a unique person, this role demands a friendly, patient, broad minded individual with a positive attitude. You must be able to work as part of a close knit, supportive team and make decisions in situations which may be frustrating or distressing for the caller.

The role of a Dispatch and Contact Officer requires you to participate in the operation of Dorset Contact Management and provide a high quality service to members of the public, police officers and police staff.

The focus of the Force Command Centre is on making every contact count by ‘getting it right first time’ and ensuring an efficient and effective customer journey as well as seeking to address the maximum number of calls at the first point of contact within a 24 hour capability. You will also be responsible for directing officers to the scenes of incidents and controlling incidents via radio and other forms of digital communication.

Prior to your Contact Officer training course (which you will be advised of once you have started in the role) you will be working as a triage operator to familiarise yourself with Contact Centre and the types of enquiries. Your salary and shift allowance will remain as above.

You will act as the first point of contact for members of the public using the 101 and 999 service, utilising risk assessments you will ensure that the most appropriate help and support is established, providing an efficient and reactive response to requests for service from the public.

We offer flexible working and this is something you wish to explore please advise us prior to the interview stage where your request will be considered by the department. You will however be required to work fulltime during your contact officer training course.

Please note: No Annual leave will be granted during the Contact Officer training course dates.

Recruitment Timeline

You may wish to make a note of some key stages which sets out your journey to the Dorset Police family.

• Application and eligibility to apply via our e-recruitment portal.
• Virtual Awareness event 16th August 2023 Click here to book a space. 
• Situational Judgement Test 7 days to complete once you have completed your eligibility
• Virtual Assessment Centre 7 days to complete once you have passed the SJT.
• Final Interview and telephone assessment will be held on a Wednesday each week between 2.00pm and 6.00pm.

We are committed to making reasonable adjustments for individuals with a disability to ensure they are able to participate and perform to their full potential throughout the recruitment process. If you feel you would benefit from reasonable adjustments, please contact Resourcing and Development via email to alliance-policestaffrecruitment@dorset.pnn.police.uk