Contact Officer
The above salary is based on a full time (37 hour) salary. If you are successful in a part time role this will be pro-rata'd to reflect your working hours.
Please note: Exceptions to starting salary may apply if you are an existing Police Staff employee substantively posted to a role at the same grade.
For additional information on allowances please see our "allowances" page
The potential to earn up to £30,220 this includes 20% shift allowance and up to £2500 Weekend working allowance).
Salary:
- The commencing salary is £27,720 per annum inclusive of the 20% shift allowance plus a maximum of £2500 weekend working allowance (which is claimable).
Benefits Include:
- 24 days annual leave (30 after 5 years’) + bank holiday allowance
- Automatic enrolment in the Local government pension scheme
- Free parking, Free Uniform, 24 hour Gym access (only £3.50 per month), Eyecare vouchers, Blue Light Card, Access to Trade Union
- Progression opportunities within the department
Owing to the nature of the role, candidates will need to have reached the age of 18 by the intake date.
Please note:- Although it is requested on the application form you are not required to complete the Evidence of Suitability section on the application form as you will be required to complete a situational judgement test and that is where we get the information from regarding your skills/experience and suitability for the role.
Could you answer our call? A unique job for a unique person, this role demands a friendly, patient, broad minded individual with a positive attitude who can be there when people need it most. You must be able to work as part of a close knit, supportive team and make decisions in situations which may be frustrating or distressing for the caller. This role can be challenging at times but is very rewarding.
We have vacancies within our Exeter and Plymouth Contact Resolution Centres, where you will play a critical role in our response to both emergency and non-emergency calls, providing a first class service to the Devon and Cornwall public. You will be resilient, reliable and able to cope in a pressured environment – your decision making skills will be key. You will receive a variety of calls and you will be supporting callers and providing them with the help they need.
You will receive a high standard of training both at the start and throughout your career as we support you to make the most of your qualities. As part of your initial development, you will not only complete training and become a qualified Contact Officer, but will also gain the Level 3 Emergency Call Handling Apprenticeship. We would like to add that all the training is completed within your working time and there will be no expectation to complete any work outside of this.
For more information about the role, we are pleased to share that we will be holding virtual awareness events on Thursday 2nd February and Tuesday 21st February, so please secure your tickets by clicking on the below link.
Hours:
37 hours per week via a 24/7 rotating shift pattern
Please be aware that this role is currently subject to a shift pattern review, which includes consultation with existing post holders. This may at some point result in a change to the shift pattern.
You will be employed on a full time basis during the training period, however applications for part time working will be considered.
Please read the shift pattern before applying to ensure that you will be able to undertake the shift pattern work.
Recruitment timelines:
Monday 30 January 2023: Registration and completion of eligibility screen opens.
Thursday 2nd February 2023: Virtual Awareness Event 1, 6.30pm to 7.30pm
Tuesday 21st February 2023: Virtual Awareness Event 2, 6.30pm to 7.30pm
Monday 27th February 2023 - (noon): Registration closes.
Monday 27th February 2023: Invite to Situational Judgement Test sent.
Sunday 5th March 2023: (noon) - Situational Judgement Test closes.
Monday 6th March 2023: Invite to virtual assessment sent.
Sunday 12th March 2023: (Midnight) closing date for virtual assessment
Thursday 16th March 2023: Information event 6.30pm to 7.30pm
Saturday 25th to Sunday 26th March 2023: Interviews
Intake Date: Thursday 13th July 2023
Due to essential training no annual leave will be permitted for 13 July to 2 September 2023
For more information about the Contact Officer (Apprenticeship) role please visit the below site:
https://recruitment-dcp-dp.org/devon-cornwall-police-staff/devon-cornwall-police-contact-officer/
27/02/2023, 13:00
How to apply: To apply for this role please click the 'apply' button below, you will then be taken to a registration page. Please complete this registration form to create an account, once created you will be taken to the application.
Already have an account? If you have previously created an account please click 'login' at the bottom of the page next to the 'submit registration' button. Once logged in, you will be taken to the application.
This opportunity is closed to applications.
