Contact Officer
The above salary is based on a full time (37 hour) salary. If you are successful in a part time role this will be pro-rata'd to reflect your working hours.
Please note: Exceptions to starting salary may apply if you are an existing Police Staff employee substantively posted to a role at the same grade.
For additional information on allowances please see our "allowances" page
Please note that these vacancies are for 9th May 2023 intake plus a suitability pool for any future recruitment.
Earn up to a maximum of £25,511 with a Commencing salary of Scale C £24,111 to £25,511 PA inc of 12.5% shift allowance.
Acting as the front line of policing as one of our Non-Emergency Contact Officers you will be responsible for receiving non-emergency calls, emails and online contact from members of the public. Your role will be ensuring the most appropriate help and support is established, ensuring you handle every call with empathy, whilst remaining calm when dealing with potentially sensitive and upsetting calls.
The focus of the Dorset Command Centre is on making every contact count by ‘getting it right first time’ and ensuring an efficient and effective customer journey as well as seeking to address the maximum number of service calls at the first point of contact within a 24 hour capability.
Recruitment Timeline
You may wish to make a note of some important dates which sets out the timeline for this recruitment process.
Recruitment Timeline
You may wish to make a note of some important dates which sets out the timeline for this recruitment process.
28/11/2022 – Application and eligibility to apply via our e-recruitment portal.
06/12/2022 - Virtual Awareness Event 1 - Please secure your tickets using the below link and choosing your preferred date:
19/12/2022 - Virtual Awareness Event 2 - Please secure your tickets using the below link and choosing your preferred date:
03/01/2023 (noon) – Application and eligibility closes.
04/01/2023 – Situational Judgement Test sent out via email to candidates.
11/01/2023 (noon) – Situational Judgement Test closes.
12/01/2023 – Virtual Assessment Centre sent out via email to candidates.
18/01/2023 (midnight) – Virtual Assessment Centre closes.
28/01/2023 to 29/01/2023 – Final Interview and telephone assessment.
We are committed to making reasonable adjustments for individuals with a disability to ensure they are able to participate and perform to their full potential throughout the recruitment process. If you feel you would benefit from reasonable adjustments, please contact Resourcing and Development via email to alliance-policestaffrecruitment@dorset.pnn.police.uk
Please note that during the training which will commence on 9th May 2023 for 8-10 weeks, you will be required to work full time and no Annual leave will be granted during this time.
03/01/2023, 12:00
How to apply: To apply for this role please click the 'apply' button below, you will then be taken to a registration page. Please complete this registration form to create an account, once created you will be taken to the application.
Already have an account? If you have previously created an account please click 'login' at the bottom of the page next to the 'submit registration' button. Once logged in, you will be taken to the application.
This opportunity is closed to applications.
